欢迎您成为【茶话弄】尊贵的会员！在为您提供优质餐饮服务的同时，我们高度重视您的个人隐私保护，并向您提供本隐私政策。
本隐私政策阐明了茶话弄（香港）投资有限公司及其母公司和其他关联公司（以下统称为“ChaHalo”“我们”或“本公司”）如何通过我们的【茶话弄】（“移动应用”）收集、使用和披露您的个人信息。本政策还说明了您和我们就此类个人信息所拥有的选择权和法律权利。我们将全面、细致地阐述我们收集、使用、存储和保护您会员信息的方式与规则，让您安心享受会员权益。
在访问本应用或其任何页面前，请仔细完整阅读本政策。使用我们的APP即表示您已同意本隐私政策。
在您注册成为会员时，我们会收集您的姓名、有效的手机号码、常用电子邮箱以及生日信息。这些信息是创建和管理您专属会员账户的必要依据，确保您能顺利享受会员专属服务。
在您于本店消费期间，我们会详细记录您的订单详情，涵盖消费时间、所点菜品、消费金额等关键数据。这些信息有助于我们精准为您提供会员权益，如积分累计、会员专属折扣以及生日特别福利等。
当您使用我们的线上平台，或是参与线下活动时主动提供的反馈意见、问卷调查回复等其他信息，也将被收集。这有助于我们不断优化服务，提升您的用餐体验。
我们会运用收集到的会员信息，为您量身打造个性化的会员服务。例如，依据您的消费记录精准累计积分，在特定节日或您生日时送上专属福利，让您感受到会员的独特待遇。
通过分析您过往的消费习惯和偏好，我们将为您推荐契合您口味的特色菜品，以及适合您的限时优惠活动，助您发现更多美味与实惠。
我们可能会向您发送【公司名称】的最新动态、特别策划的促销活动、新推出菜品的信息等。但请放心，您随时有权选择退订此类营销信息，不会对您正常享受会员服务造成影响。
在不违反本政策的前提下，我们可能在特定情况下披露您的信息，例如：
我们将尽一切合理努力限制信息披露的范围，并确保任何披露行为符合适用的法律要求。
我们仅在获得您的同意或根据您的明确指示的情况下，才会与第三方共享、提供或披露您的个人信息。此外，为提升我们的产品和服务质量，我们可能在以下情形下共享、提供或披露您的个人信息：
我们可能会与我们的关联公司共享您的个人信息，并确保其按照本政策中规定的目的和要求处理您的个人信息。如果关联公司打算将您的个人信息用于本政策未述及的其他用途，我们将再次征求您的同意。
在业务运营所必需的情况下，例如与金融机构进行支付处理或与物流服务提供商完成订单配送，我们可能会向任何代表我们提供行政、数据处理、信息技术或其他服务的代理、承包商或第三方服务提供商提供我们从您处收集的相关数据，以便我们实现本政策规定的目的。
当您使用本应用或我们向您提供服务时，我们可能会提供指向第三方产品或服务的链接。此类链接仅为方便您而提供。我们无法对此进行控制，也不对这些第三方产品或服务作出任何陈述或保证，同时也不应将其视为我们推荐或认可这些第三方产品或服务。
需要提醒您注意的是，当您访问或使用任何第三方产品或服务时，该等第三方收集的任何个人信息将不属于本隐私政策的涵盖范围，其应受该第三方自身隐私政策的约束。
我们可能会在澳大利亚境外存储或处理您的个人信息。具体而言，您的个人信息可能会被存储在我们服务供应商所在的新加坡服务器上。无论您的信息存储在何处，我们都会采取合理且必要的措施，确保接收方对您的个人信息提供不低于适用法律要求和本隐私政策的保护水平。
我们致力于保护您的个人信息安全。我们将采用多种技术和组织措施，以防止信息被未经授权访问、使用、修改、破坏或披露。
在发生个人信息安全事件时，我们将在法律要求的范围内，通过推送通知、公告或其他适当方式，及时通知您。通知将包括事件的基本情况、可能的影响、已采取或计划采取的措施、降低风险的建议，以及您可采取的补救措施。我们还将及时采取措施，解决系统漏洞、网络攻击、病毒及其他安全威胁。
我们仅在实现信息收集目的及必要处理所需的期限内保留您的信息。此外，我们可能会保留您的个人信息，以满足法律、专业、会计或报告要求，以及解决争议和执行我们的协议。在确定个人信息的适当保留期限时，我们会考虑信息的范围、性质和敏感性，未经授权使用或披露可能带来的风险，信息收集和处理的目的，以及这些目的是否可以通过其他合理方式实现，同时还会参考适用的法律和专业要求。
您有权了解我们收集的关于您的信息，包括信息的来源、收集或共享该信息的商业或业务目的、可能披露信息的第三方类别、与这些第三方共享的信息类型，以及我们收集的具体信息内容。
您有权随时查阅您的会员信息，了解我们对这些信息的使用与存储状态，保障您的知情权。
若您发现会员信息存在错误、遗漏等情况，您可随时向我们提出更正请求，我们将及时核实并根据核实情况予以修正。
在符合法律法规规定的前提下，您有权要求我们删除您的会员信息。我们会在收到您的有效请求后，依照相关流程迅速处理。
您可以随时撤回对我们收集和使用您会员信息的同意。但需注意，这可能会使您无法继续享受部分依赖会员信息的专属服务。
鉴于法律法规的动态变化以及公司业务发展的需要，我们可能会适时对本隐私协议进行修订。变更后的协议将在APP主页公布。若您在协议变更后继续使用我们的服务，即视为您已充分知悉并同意变更后的协议内容。
我们建议您在访问本APP时查看本隐私政策的发布日期，以了解任何更新或变更。对于可能对我们使用或披露您的个人信息方式产生重大影响的隐私政策修改版本，我们将及时通知您。
若您对本隐私协议存在任何疑问、建议，或需要行使您的相关权利，欢迎随时通过以下方式与我们取得联系：xingzheng@chahuanong.com。我们将竭诚为您服务，解答您的疑惑，处理您的诉求。
感谢您一直以来对我们的信任与支持！我们将始终坚守保护会员隐私的承诺，持续为您提供卓越的茶饮服务体验。
Welcome, and thank you for becoming a valued member of 【ChaHalo】! While providing you with high-quality dining services, we place great importance on protecting your personal privacy and provide this Privacy Policy to you.
This Privacy Policy describes how Chahalo (Hong Kong) Investment Limited and its parent and other affiliated companies (collectively referred to as “ChaHalo”, “we” and “us” below) collect, use and disclose personal information of customers through our 【ChaHalo】 (“Mobile App”). This Policy also describes your choices and legal rights with respect to such personal information and applies to any personal information collected about you by us.
Please read this policy carefully and thoroughly before visiting this App. By using the Services, you are deemed to have accepted our Privacy Policy.
When you register as a member, we collect your name, valid mobile phone number, commonly used email address, and date of birth. This information is necessary for creating and managing your membership account, ensuring that you can fully enjoy exclusive member services.
During your beverage experience at our store, we record details of your orders, including time of consumption, ordered items, and transaction amounts. This information enables us to accurately provide membership benefits, such as point accumulation, exclusive discounts, and special birthday offers.
When you use our online platform or voluntarily participate in offline activities, we may collect additional information such as your feedback, survey responses, and other voluntarily submitted content. This helps us continuously improve our services and enhance your beverage experience.
We use the collected information to tailor personalized services for you. For example, we may calculate your membership points based on your consumption records or provide personalized birthday rewards or festival benefits.
By analyzing your consumption habits and preferences, we may recommend beverages, or promotions that tailored to you, helping you discover more flavors and exclusive offers.
We may send you updates about ChaHalo, promotional campaigns, or newly launched beverages. You may opt out of such marketing communications at any time, and doing so will not affect your ability to enjoy normal membership services.
Without violating this Policy, We may disclose your information in certain circumstances, such as:
We will make every reasonable effort to limit the scope of disclosure and ensure that any disclosure complies with applicable legal requirements.
We will share, transfer, or disclose your personal information to third parties only with your consent or at your explicit instruction. In addition, to improve the quality of our products and services, we may share, transfer, or disclose your personal information under the following circumstances:
We may share your personal information with our affiliated companies, ensuring that they process your personal information in accordance with the purposes and requirements stated in this Policy. If an affiliate intends to use your personal information for purposes beyond those stated herein, we will seek your renewed consent.
When necessary for business operations—such as payment processing with financial institutions or order delivery with logistics service providers, we may also provide or transfer any data we collect from you to any agent, contractor, or third-party service provider that offers administrative, data processing, IT, or other services on our behalf, in order to enable us to fulfill the purposes set out in this Policy.
We may provide links to third-party products or services when you use this App or when we deliver services to you. These links are provided solely for your convenience. We do not control, and make no representations or warranties regarding, such third-party products or services, and they should not be construed as recommendations or endorsements by us.
Please note that when you access or use any third-party products or services, any personal information collected by those third parties will be governed by their own privacy policies, not this Policy.
We may store or process your personal information outside of Australia. Specifically, your personal information may be stored on servers located in Singapore, operated by our service providers. Regardless of where your information is stored, we will take reasonable and necessary measures to ensure that the recipient provides a level of protection for your personal information that is no less than that required under applicable laws and this Privacy Policy.
We are committed to protecting the security of your personal information. We employ a variety of technical and organizational measures to safeguard your information against unauthorized access, use, modification, damage, or disclosure.
In the event of a personal information security incident, we will, to the extent required by law, promptly notify you via push notification, announcement, or other appropriate means. Such notice will include basic information about the incident, potential impacts, measures taken or planned, recommendations for mitigating risks, and any remedial actions available to you. We will also take timely measures to address system vulnerabilities, network attacks, viruses, and other security threats.
We will retain the information only for as long as necessary to fulfill the purposes for which it was collected and to process it as required. In addition, we may retain your personal information to comply with professional, legal, accounting, or reporting obligations, as well as to resolve disputes and enforce our agreements.
When determining the appropriate retention period for personal information, we take into account factors such as the scope, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which the information was collected and processed, whether those purposes can reasonably be achieved by other means, and any applicable legal or professional requirements.
You have the right to know the information we have collected about you, including the sources from which it was obtained, the business or commercial purposes for collecting, or sharing it, the categories of third parties to whom it may be disclosed, the types of information shared with those third parties, and the specific information we have collected about you.
You may request access to your membership information at any time to understand how we store and use your information.
You have the right to correct inaccurate Information that we may maintain about you, subject to appropriate verification.
Under applicable legal conditions, you may request the deletion of your membership information. We will process such requests promptly in accordance with relevant procedures.
You may withdraw your consent to our collection and use of your information at any time. Please note that doing so may affect your ability to enjoy certain membership services that depend on such information.
We may revise this Privacy Policy from time to time in response to changes in applicable laws or business needs. Updated versions will be made available on App’s homepage. Continued use of our services following any changes will be deemed acceptance of the revised policy.
We encourage you to check the date of our privacy policy when you visit this Site for any updates or changes. We will notify you of any modified versions of the privacy policy that might materially affect the way we use or disclose your personal information.
If you have any questions, suggestions, or requests regarding this Privacy Policy or wish to exercise your rights, please contact us at: xingzheng@chahuanong.com
We are committed to responding promptly and assisting you with your concerns.